Make a plumbing or heating enquiry.
If you’re looking to make a booking or simply need some advice, we are always happy to assist you. Fill out the form below and a member of our team will be in touch.
Contact A Plumber
J&S Plumbing and Heating
Unit 14,
Whisby Way Business Centre,
Lincoln,
LN6 3LQ
Email: sales@jasplumbingandheating.co.uk
Opening Hours:
Monday to Friday: 9:00 - 17:00
Weekends: Closed
Find Us On Social media:
Linkedin: J & S Plumbing and Heating
Checkatrade: J & S Plumbing and Heating
Google: J & S Plumbing and Heating
Contact a Plumber Online
Book a Plumber with our Live online Diary.
Are you fed up of trying to contact a plumber, searching Google & the yellow pages, looking for reviews? Have you had numerous answering machines, no answers and answer but no signal?!
Our handy online booking system means you can book online 24 hours a day, 7 days a week!
From an annual boiler service to plumbing repairs, book instantly without having to wait for someone to answer the phone or call you back.
COMPLAINTS POLICY
The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
Finance Complaints Policy
On the rare occasion that we do receive a complaint, we take it very seriously. If you have an issue with a product purchased via finance and we have been unable to resolve your issue, please contact TradeHelp Ltd using the following details:
Write: Marchwiel Centre, Bryn Lane, Wrexham Ind Est, LL13 9UT
Telephone: 01978 666887
E-mail: info@tradehelp.co.uk
If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider. Your credit provider will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.
What to do if you can't reach an agreement:
If you are not satisfied with the lender’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of the lender’s final response letter to you.
They can be contacted in the following ways:
Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0300 123 9 123
E-mail: complaint.info@financial-ombudsman.org.uk
Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.
