Terms and Conditions

Terms and Conditions

1. In these terms and conditions ‘Customer’ means the customer whose name is on the quote, appointment, contract, or invoice.

2. Charges apply to any work completed whether this is diagnosis, repair, or consultation. J & S Plumbing and Heating charge per hour or any part thereof. We do not charge per minute used and will not accept any query based on minutes used on site. All charges are based on labour, travel, admin, running costs, insurance and qualification costs incurred to make it possible to serve our customers daily.

3. All quotations, appointments and contracts are accepted on these terms unless agreed in writing and signed by the customer and an authorised person on behalf of J & S Plumbing and Heating. These terms and conditions cannot be varied and override any other terms stipulated or inferred by the customer whether in negotiations or the instructions between the customer and J & S Plumbing and Heating.

4. Quotations are valid for 30 days from the date on the Quotation form unless otherwise specified on the quotation. All quotations are subject to withdrawal at any time before receipt of qualified acceptance from the customer.

5. The price quoted is on a timescale rate. If extra work is required or the work runs over due to circumstances beyond our control, an extra charge may be applied. All extra work will be notified and quoted to the customer before the start of the extra work.

6. All work must be inspected on completion whilst we are there, any work not inspected/ checked whilst we are there will be chargeable to replace/ rectify except work covered by the guarantee.

7. The work to be performed will be specified in our Quotation and forms the basis of the contract. If, however, on closer inspection, the work takes longer and/or involves the use of more materials than originally anticipated, J & S Plumbing and Heating reserves the right to increase the price. If this happens:

a) J & S Plumbing and Heating will notify the customer in writing as soon as possible, If this is not reasonably practicable, a phone call with verbal permission from customer will be accepted as part of the contract and a new quote will be sent as soon as possible.
b) If the customer is not available or is unreachable then we will use our discretion to decide if the work will benefit the occupant and will cost less if done at the same time as other work and if we feel it would be beneficial then we will complete work and charge accordingly.
c) If the customer does not wish to proceed with the work at the new price, J & S Plumbing and Heating will complete the quoted work as best we can but cannot be held liable for the faulty parts if they are damaged further due to the work we undertake.
d) all quotations are based on what we can see and what we can diagnose, from time to time there may be further issues with a similar symptom which we can only diagnose after completing the first repair, If this is the case then J & S Plumbing and heating will under no circumstances be liable for the repair of the secondary issue. Some issues may require more then one repair and so will be quoted in stages to remove each issue and investigate further.


8. Invoices will be submitted to the customer on completion of the work and payment should be made to us on completion, unless otherwise agreed in writing.

a) All prices are subject to VAT.
b) The price payable will be the amount on the quotation plus or minus any alterations agreed.
c) J & S Plumbing and Heating accepts cash, bank transfer, credit card payment or cheque made payable to J & S Plumbing and Heating.
d) J & S Plumbing and Heating will retain legal ownership of all materials until payment has been received in full. Title of all materials will pass to the customer on receipt of payment.
e) Any special order materials or materials which are no longer needed due to change of mind, will incur a 20% refund fee.
f) payment must be made as soon as possible after completion, no money is to be held back even if there is extra work to be done.
g) Completion is classified as when everything that has been quoted for has been completed. If extra work is required, full payment must be made before the return visit, any additional work will be chargeable, except work covered by the guarantee.

Late payment

9. If an invoice remains unpaid it will become subject to the following charges.

a) An interest charge equal to 2% of the total amount of the invoice will be charged daily from the date of the invoice until full settlement is made.
b) A late payment administration charge of £15
c) For each ‘Late payment letter’ we send we reserve the right to charge an additional fee of £15
d) In the event of a returned cheque we reserve the right to charge the late payment charges in clauses 7a, 7b, 7c plus £15 for processing and administration. These charges will date from the date of the invoice.

Right to Cancel

10. The customer has 14 days from the date on this Contract to cancel. If this happens, J & S Plumbing and Heating will cancel all orders and refund the deposit in full. Any special-order items can either be returned with a 20% surcharge or delivered on to site. Should The work begin before 14 days has passed, the customer accepts that the cancellation period will end the moment we start work.

11. If Our engineers arrive and there is nobody home, the engineer will wait 15 minutes over the arranged time. Should nobody be home, or the appointment has not been cancelled before our visit, there will be 1 hour labour charged, this is to cover the fuel, labour and administration fees involved with getting each engineer on site at the specified time.

Limitations of Liability

12. Whilst J & S Plumbing and Heating will try to complete the work within the dates specified for the commencement and completion of the work, they are estimates only and if there are conditions beyond our control, we may over run. J & S plumbing and Heating accept no responsibility for loss of earnings or costs incurred due to our engineers running over schedule.
J & S Plumbing and Heating may not be held liable by the customer if it should be impractical to start or carry out the work due to events beyond our control such as lack of access, lock-out, industrial disputes or acts of God.

13. J & S Plumbing and Heating does not accept responsibility for any rust or lime scale deposits that may occasionally be loosened in the customers’ existing pipe work when we restore full water pressure after laying or working on pipe work. This is beyond our control and is sometimes a natural consequence of high-pressure water flowing through older pipe work.

a) J & S Plumbing and Heating Contractors are only responsible for the pipe work being installed or worked on directly by our engineers. Any other pipe work or problems which may arise from existing pipe work will remain the responsibility of the customer / property owner.

14. Where J & S Plumbing and heating is required to reinstate the existing ground covering, J & S Plumbing and Heating will endeavour to match it but cannot guarantee that the shade or colouring of the replaced ground covering will match the surrounding ground covering. This is unavoidable because of the age difference between the newer materials used and the older materials in the existing surface.

15. J & S Plumbing and Heating will not be responsible for resurfacing again if ground conditions exist that prevent water from the leaking pipe from draining away properly causing the newly laid surface to settle later once the ground dries out.

Health and Safety

16. J & S Plumbing and heating will implement all health and safety measures required to protect our customers and ourselves but will not be held liable if injury occurs to the customer or a third party if those health and safety measures are ignored.


17. J & S Plumbing and Heating guarantees completed work for 12 Months. This guarantee applies only to pipe work J & S Plumbing and heating has laid and any connections to appliances installed. It does not cover the moving or change of pipe work under any circumstances. Any work that is not originally quoted for will be chargeable.

18. This guarantee does not cover defects due to misuse or faults caused by the customer or any other third party working for the customer. The guarantee is rendered void by any further work carried out on the pipe work by contractors or any other third party other than J & S Plumbing and Heating.

19. The guarantee does not cover any accidental damage caused over time by such things as tree roots, ground slip or subsidence.

20. We reserve the right to withhold the guarantee if after repairing/laying the pipe work we feel that further work is required to prevent a future fault and the customer does not wish to proceed.

21. All appliances supplied by J & S Plumbing and Heating have their own Guarantee, these Guarantees are not covered by J & S Plumbing and Heating, neither is the work to replace the appliance. J & S Plumbing and heating will register any guarantees where practicable, however the customer is responsible for ensuring all guarantees are registered. Should a problem arise which is down to manufacturer fault, the customer should contact the manufacturer first to get a replacement sent out.

22. Any Plastering, Tiling, Screws, Raw plugs, silicone, or any other additional works will also be covered for 12 months

23. All appliances supplied by the customer that do not hold a guarantee are provided at the customers own risk and J & S Plumbing and Heating will not be responsible for any manufacturers faults or issues that may arise

Protection of property

24. J & S Plumbing and Heating always use dust sheets or use shoe covers/ remove shoes to protect the property. All property will be treated with the upmost respect and all properties will be left in a tidy manner on completion. Should any complaint arise then J & S Plumbing and Heating must be informed within 48 hours and given an opportunity to fix the problem. If the issue is not fixable then we will inform our insurance company immediately. Access must be provided to the insurance company and cooperation must be provided for the insurance companies to investigate the matter further.

Jason’s Terms To Know